# Sprintly Help Center > Help center for Sprintly ## Tutorials - [Video Tutorials](http://support.sprint.ly/en/articles/2355699-video-tutorials.md) - [Managing Users](http://support.sprint.ly/en/articles/2355689-managing-users.md) - [Managing Products](http://support.sprint.ly/en/articles/2355674-managing-products.md) - [Creating, Editing & Deleting Items](http://support.sprint.ly/en/articles/2355635-creating-editing-deleting-items.md) - [Commenting on an Item](http://support.sprint.ly/en/articles/2355676-commenting-on-an-item.md) - [Commenting on an Item via Commit Message](http://support.sprint.ly/en/articles/2355675-commenting-on-an-item-via-commit-message.md) - [Closing Items via Pull Request](http://support.sprint.ly/en/articles/2355596-closing-items-via-pull-request.md) - [Creating Items via Email](http://support.sprint.ly/en/articles/2355678-creating-items-via-email.md) - [Activity View](http://support.sprint.ly/en/articles/2355673-activity-view.md) - [Timelines: Estimating Items and Measuring Velocity](http://support.sprint.ly/en/articles/2355670-timelines-estimating-items-and-measuring-velocity.md) - [Progress View](http://support.sprint.ly/en/articles/2355668-progress-view.md) - [Batch Editing Items](http://support.sprint.ly/en/articles/2355659-batch-editing-items.md) - [Marking Items as Deployed](http://support.sprint.ly/en/articles/2355626-marking-items-as-deployed.md) ## Getting Started - [Searching with the Awesome Bar](http://support.sprint.ly/en/articles/2355667-searching-with-the-awesome-bar.md) - [How can I quickly see what teammates are working on?](http://support.sprint.ly/en/articles/2355639-how-can-i-quickly-see-what-teammates-are-working-on.md) - [How can I enable or change my email notifications?](http://support.sprint.ly/en/articles/2355640-how-can-i-enable-or-change-my-email-notifications.md) - [How do I add new teammates to my products?](http://support.sprint.ly/en/articles/2355599-how-do-i-add-new-teammates-to-my-products.md) - [What is an item?](http://support.sprint.ly/en/articles/2355632-what-is-an-item.md) - [What different statuses can my items have?](http://support.sprint.ly/en/articles/2355590-what-different-statuses-can-my-items-have.md) - [Can I add sub-items?](http://support.sprint.ly/en/articles/2355630-can-i-add-sub-items.md) - [How do I assign myself an item?](http://support.sprint.ly/en/articles/2355634-how-do-i-assign-myself-an-item.md) - [How do I follow an item?](http://support.sprint.ly/en/articles/2355638-how-do-i-follow-an-item.md) - [What are the ?, S, M, L, and XL icons for?](http://support.sprint.ly/en/articles/2355637-what-are-the-s-m-l-and-xl-icons-for.md) - [I accidentally created an item in the wrong product. How do I move it?](http://support.sprint.ly/en/articles/2355612-i-accidentally-created-an-item-in-the-wrong-product-how-do-i-move-it.md) ## FAQ - [What do the Sprint.ly green, gray, red and blue colors mean?](http://support.sprint.ly/en/articles/2355691-what-do-the-sprint-ly-green-gray-red-and-blue-colors-mean.md) - [How do I contact support?](http://support.sprint.ly/en/articles/2355683-how-do-i-contact-support.md) - [Can I change an item type?](http://support.sprint.ly/en/articles/2355685-can-i-change-an-item-type.md) - [How do I track sprints or Iterations in Sprintly?](http://support.sprint.ly/en/articles/2355684-how-do-i-track-sprints-or-iterations-in-sprintly.md) - [Do you offer training sessions?](http://support.sprint.ly/en/articles/2355682-do-you-offer-training-sessions.md) - [Does Sprint.ly offer a free plan?](http://support.sprint.ly/en/articles/2355679-does-sprint-ly-offer-a-free-plan.md) - [Can I follow a person and automatically be updated of everything they do?](http://support.sprint.ly/en/articles/2355681-can-i-follow-a-person-and-automatically-be-updated-of-everything-they-do.md) - [Do you have a mobile app?](http://support.sprint.ly/en/articles/2355677-do-you-have-a-mobile-app.md) - [Does Sprint.ly offer an offsite or local install version?](http://support.sprint.ly/en/articles/2355672-does-sprint-ly-offer-an-offsite-or-local-install-version.md) - [Why doesn't Sprint.ly have sprints?](http://support.sprint.ly/en/articles/2355669-why-doesn-t-sprint-ly-have-sprints.md) - [Where are my product webhooks?](http://support.sprint.ly/en/articles/2355671-where-are-my-product-webhooks.md) - [Why am I getting this error message: "Unable to connect to Sprintly?"](http://support.sprint.ly/en/articles/2355636-why-am-i-getting-this-error-message-unable-to-connect-to-sprintly.md) - [What is a Collaborator?](http://support.sprint.ly/en/articles/2355611-what-is-a-collaborator.md) - [Is it possible to purchase a license to host the Sprint.ly tool on our own servers?](http://support.sprint.ly/en/articles/2355605-is-it-possible-to-purchase-a-license-to-host-the-sprint-ly-tool-on-our-own-servers.md) - [Does Sprintly have a blog?](http://support.sprint.ly/en/articles/2355603-does-sprintly-have-a-blog.md) - [How do I change a member's role?](http://support.sprint.ly/en/articles/2355594-how-do-i-change-a-member-s-role.md) - [Where can I find my product ID?](http://support.sprint.ly/en/articles/2355592-where-can-i-find-my-product-id.md) ## Integrations and Hookups - [Integrations & Hookups](http://support.sprint.ly/en/articles/2355646-integrations-hookups.md) - [Setting Up Slack Integration](http://support.sprint.ly/en/articles/2355609-setting-up-slack-integration.md) - [Can I integrate email into Sprintly?](http://support.sprint.ly/en/articles/2355644-can-i-integrate-email-into-sprintly.md) - [WebHooks Guide](http://support.sprint.ly/en/articles/2355629-webhooks-guide.md) - [Add Sprint.ly to your Hubot for chatroom integrations](http://support.sprint.ly/en/articles/2355641-add-sprint-ly-to-your-hubot-for-chatroom-integrations.md) - [Available SCM/VCS Command Syntax](http://support.sprint.ly/en/articles/2355617-available-scm-vcs-command-syntax.md): Update items in Sprint.ly via commit messages - [Setting up GitHub, Bitbucket or other SCM/VCS Integration](http://support.sprint.ly/en/articles/2355627-setting-up-github-bitbucket-or-other-scm-vcs-integration.md) - [Setting up Bitbucket Integration](http://support.sprint.ly/en/articles/2355666-setting-up-bitbucket-integration.md) - [Setting up Beanstalk Integration](http://support.sprint.ly/en/articles/2355694-setting-up-beanstalk-integration.md) - [Setting up GitHub Integration](http://support.sprint.ly/en/articles/2355628-setting-up-github-integration.md) - [Using the Git pre-commit hook](http://support.sprint.ly/en/articles/2355597-using-the-git-pre-commit-hook.md) - [Do I have to use Git/GitHub? Can I use, say, SVN or Bitbucket?](http://support.sprint.ly/en/articles/2355621-do-i-have-to-use-git-github-can-i-use-say-svn-or-bitbucket.md) - [Can I use your SCM integration with private repositories?](http://support.sprint.ly/en/articles/2355622-can-i-use-your-scm-integration-with-private-repositories.md) ## Working with Sprintly - [I just added a new item. Where did it go?!](http://support.sprint.ly/en/articles/2355664-i-just-added-a-new-item-where-did-it-go.md) - [How do I comment on an item?](http://support.sprint.ly/en/articles/2355658-how-do-i-comment-on-an-item.md) - [How do I set an item's priority?](http://support.sprint.ly/en/articles/2355663-how-do-i-set-an-item-s-priority.md) - [What is a sub-item?](http://support.sprint.ly/en/articles/2355651-what-is-a-sub-item.md) - [How is velocity calculated?](http://support.sprint.ly/en/articles/2355653-how-is-velocity-calculated.md) - [How do I estimate an item?](http://support.sprint.ly/en/articles/2355656-how-do-i-estimate-an-item.md) - [How do I upload a file attachment?](http://support.sprint.ly/en/articles/2355655-how-do-i-upload-a-file-attachment.md) - [How do I track velocity in Sprint.ly?](http://support.sprint.ly/en/articles/2355647-how-do-i-track-velocity-in-sprint-ly.md) - [How do I track an iteration/sprint in Sprint.ly?](http://support.sprint.ly/en/articles/2355643-how-do-i-track-an-iteration-sprint-in-sprint-ly.md) - [How do I mention someone in a comment?](http://support.sprint.ly/en/articles/2355642-how-do-i-mention-someone-in-a-comment.md) - [How can I mark an item as blocking me?](http://support.sprint.ly/en/articles/2355614-how-can-i-mark-an-item-as-blocking-me.md) - [How do I find items that do not have a tag?](http://support.sprint.ly/en/articles/2355610-how-do-i-find-items-that-do-not-have-a-tag.md) - [What is the difference between a story, task, test, and defect?](http://support.sprint.ly/en/articles/2355608-what-is-the-difference-between-a-story-task-test-and-defect.md) - [How do I CC someone on a ticket?](http://support.sprint.ly/en/articles/2355598-how-do-i-cc-someone-on-a-ticket.md) - [How do I find unassigned items?](http://support.sprint.ly/en/articles/2355595-how-do-i-find-unassigned-items.md) - [List of available keyboard shortcuts](http://support.sprint.ly/en/articles/2355589-list-of-available-keyboard-shortcuts.md) ## API - [Getting your API Key](http://support.sprint.ly/en/articles/2355607-getting-your-api-key.md) - [Authentication](http://support.sprint.ly/en/articles/2355600-authentication.md) - [Annotations](http://support.sprint.ly/en/articles/2355660-annotations.md) - [Attachments](http://support.sprint.ly/en/articles/2355648-attachments.md) - [Blocking](http://support.sprint.ly/en/articles/2355665-blocking.md) - [Comments](http://support.sprint.ly/en/articles/2355631-comments.md) - [Deploys](http://support.sprint.ly/en/articles/2355654-deploys.md) - [Favorites](http://support.sprint.ly/en/articles/2355661-favorites.md) - [Items](http://support.sprint.ly/en/articles/2355613-items.md) - [People](http://support.sprint.ly/en/articles/2355662-people.md) - [Products](http://support.sprint.ly/en/articles/2355593-products.md) - [Pull Requests](http://support.sprint.ly/en/articles/2355657-pull-requests.md) - [Searching Activity](http://support.sprint.ly/en/articles/2355601-searching-activity.md) - [Tags](http://support.sprint.ly/en/articles/2355652-tags.md) ## Account Settings - [Where do I find my API key?](http://support.sprint.ly/en/articles/2355620-where-do-i-find-my-api-key.md) - [How is my account URL set? Can this be changed?](http://support.sprint.ly/en/articles/2355615-how-is-my-account-url-set-can-this-be-changed.md) - [How do I change my profile image?](http://support.sprint.ly/en/articles/2355618-how-do-i-change-my-profile-image.md) - [What is the role of an admin in Sprint.ly? What can an admin do that other users can't?](http://support.sprint.ly/en/articles/2355619-what-is-the-role-of-an-admin-in-sprint-ly-what-can-an-admin-do-that-other-users-can-t.md) ## Billing - [How many Members, Observers and Collaborators can I have in my tiered-pricing account?](http://support.sprint.ly/en/articles/2355698-how-many-members-observers-and-collaborators-can-i-have-in-my-tiered-pricing-account.md) - [How do I upgrade or downgrade? How can I cancel my account?](http://support.sprint.ly/en/articles/2355697-how-do-i-upgrade-or-downgrade-how-can-i-cancel-my-account.md) - [I'm on the $14 per person per month plan and I don't want to change to a tiered pricing plan. What are my options?](http://support.sprint.ly/en/articles/2355696-i-m-on-the-14-per-person-per-month-plan-and-i-don-t-want-to-change-to-a-tiered-pricing-plan-what-are-my-options.md) - [I need to downgrade or archive my account.](http://support.sprint.ly/en/articles/2355695-i-need-to-downgrade-or-archive-my-account.md) - [I'm on the $14 per person per month plan and would like to consider switching to the tiered pricing plan. What will change?](http://support.sprint.ly/en/articles/2355693-i-m-on-the-14-per-person-per-month-plan-and-would-like-to-consider-switching-to-the-tiered-pricing-plan-what-will-change.md) - [I changed my tiered pricing plan mid-billing cycle. Can you help me understand my invoice?](http://support.sprint.ly/en/articles/2355690-i-changed-my-tiered-pricing-plan-mid-billing-cycle-can-you-help-me-understand-my-invoice.md) - [I'm on the $14 per person per month plan. Can I add or remove users like before?](http://support.sprint.ly/en/articles/2355688-i-m-on-the-14-per-person-per-month-plan-can-i-add-or-remove-users-like-before.md) - [When will I be billed?](http://support.sprint.ly/en/articles/2355686-when-will-i-be-billed.md) - [What is your refund policy?](http://support.sprint.ly/en/articles/2355687-what-is-your-refund-policy.md) - [What credit cards do you accept? Can I pay using PayPal, Dwolla or Bitcoin?](http://support.sprint.ly/en/articles/2355680-what-credit-cards-do-you-accept-can-i-pay-using-paypal-dwolla-or-bitcoin.md) - [Does Sprint.ly offer annual plans?](http://support.sprint.ly/en/articles/2355645-does-sprint-ly-offer-annual-plans.md) - [How can I change the credit card on file?](http://support.sprint.ly/en/articles/2355633-how-can-i-change-the-credit-card-on-file.md) - [Do you offer educational or non-profit discounts?](http://support.sprint.ly/en/articles/2355625-do-you-offer-educational-or-non-profit-discounts.md) - [How can I transfer ownership of an account?](http://support.sprint.ly/en/articles/2355624-how-can-i-transfer-ownership-of-an-account.md) - [What is the difference between a Members, Observers and Collaborators?](http://support.sprint.ly/en/articles/2355616-what-is-the-difference-between-a-members-observers-and-collaborators.md) - [How much does it cost each month?](http://support.sprint.ly/en/articles/2355623-how-much-does-it-cost-each-month.md)